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Response from Western Digital PR Head
Eleven days in the past, we despatched these inquiries to Western Digital’s head of PR and revealed them publicly on :
We now have now obtained a response from Western Digital head of PR Robin Schultz, however nothing in regards to the firm’s stance has modified. Schultz repeatedly refused to reply any of our questions. Her assertion doesn’t even comprise an acknowledgment of the problem and has no particular timeline for any actual solutions.
The one purpose we’re printing Western Digital’s assertion is so you may see it for your self:
In response to current studies of considerations about particular Western Digital transportable SSD merchandise, we wish to guarantee our valued prospects that we’re taking all measures crucial to handle any product-related points. We perceive the importance of our merchandise to our prospects and we take these issues very critically. We’re conducting a complete overview to achieve a radical understanding of the problems.
After getting the assertion, we requested Schultz thrice whether or not Western Digital would reply our questions. Every time, she deflected. She additionally wouldn’t present any concept of when the corporate would possibly share its conclusions — if ever.
There is one potential purpose Western Digital is lastly talking up and but saying nothing: the corporate simply bought sued. As The Register studies, California resident Nathan Krum has filed a potential class motion lawsuit, citing breach of contract, fraudulent and unfair enterprise practices, and lots of different claims. Krum is suing over each the SanDisk Excessive drive itself and damages for any knowledge misplaced. You’ll be able to learn the complete criticism on the backside of this story.
I received’t be shopping for a Western Digital or SanDisk product anytime quickly.
Western Digital PR Response: Lack of Transparency and Accountability
Lately, Western Digital’s head of PR, Robin Schultz, supplied an announcement in response to considerations raised about particular Western Digital transportable SSD merchandise. Nonetheless, this assertion provides little reassurance or readability for patrons. Schultz refused to reply any questions and failed to offer a timeline for addressing the problems at hand. Sadly, Western Digital’s response demonstrates an absence of transparency and accountability.
Western Digital’s Assertion
Western Digital’s assertion, which we’re sharing for our readers’ reference, emphasizes that the corporate is dedicated to addressing product-related points. They acknowledge the importance of their merchandise to prospects and state that they’re conducting a complete overview to achieve a radical understanding of the reported considerations.
Lack of Communication and Accountability
Regardless of receiving a response from Western Digital, it’s disheartening to notice that the corporate’s stance stays unchanged. When pressed for additional data, Schultz repeatedly evaded our questions and failed to offer any indication of when the corporate would share its findings, if ever. This lack of communication and accountability raises considerations about Western Digital’s dedication to resolving buyer points.
Doable Authorized Implications
One potential purpose for Western Digital’s response, with out addressing the considerations immediately, could possibly be the current submitting of a potential class motion lawsuit in opposition to the corporate. Nathan Krum, a California resident, has sued Western Digital, alleging varied claims together with breach of contract, fraudulent and unfair enterprise practices. The lawsuit encompasses not solely the SanDisk Excessive drive but additionally seeks damages for any knowledge loss that will have occurred. The complete criticism might be discovered on the backside of this text.
Conclusion
Western Digital’s PR division’s response to the considerations raised about their transportable SSD merchandise leaves a lot to be desired. The dearth of transparency, accountability, and refusal to handle particular questions raises doubts in regards to the firm’s dedication to making sure buyer satisfaction. Moreover, the initiation of a category motion lawsuit highlights the potential authorized implications Western Digital might face. Prospects, like myself, might imagine twice about buying Western Digital or SanDisk merchandise till these points are adequately addressed.
FAQs
1. What questions had been despatched to Western Digital’s head of PR?
The precise questions despatched to Western Digital’s head of PR haven’t been disclosed.
2. Did Western Digital tackle the considerations raised relating to their merchandise?
No, Western Digital’s response didn’t present any substantial data or acknowledgment of the considerations raised. They solely reiterated their dedication to addressing product-related points.
3. Did Western Digital present a timeline for resolving the problems?
No, Western Digital’s response didn’t embrace a particular timeline for addressing the reported considerations. The corporate’s head of PR evaded questions relating to any timeline.
4. What authorized motion has been taken in opposition to Western Digital?
A potential class motion lawsuit has been filed in opposition to Western Digital by Nathan Krum, a California resident. The lawsuit contains allegations of breach of contract, fraudulent and unfair enterprise practices, and seeks damages for any knowledge loss.
5. The place can I discover the complete criticism of the category motion lawsuit?
The complete criticism of the category motion lawsuit might be discovered on the backside of the article.
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