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Servicenow Launches Now Assist for Virtual Agent
Servicenow has launched new Artificial Intelligence (AI) capability that aims to revolutionize self-service by providing intelligent conversational experiences that are both direct and relevant. Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More
What is Now Assist for Virtual Agent?
Servicenow’s Now Assist for Virtual Agent is a new generative AI solution that delivers direct and contextually accurate responses to user inquiries. It expands the company’s current strategy of integrating generative AI capabilities into its Now Platform, streamlining digital workflows, and optimizing productivity.
How Does Now Assist Work?
Now Assist allows users to quickly access relevant information and connect with digital workflows tailored to their needs. It provides user assistance with internal code snippets, product images or videos, document links, and summaries of knowledge base articles. By enhancing self-solve rates and accelerating issue resolution, Now Assist boosts productivity.
Leveraging Generative AI to Streamline User Inquiries
Now Assist for Virtual Agent can be easily configured using a low-code, drag-and-drop environment. With its diagram drag-and-drop designer, which incorporates natural language understanding (NLU), users can create and deploy conversational self-service. This integration can then quickly be incorporated into an organization to begin automating and streamlining digital workflows for faster responses.
Custom LLMs Built with Nvidia
ServiceNow is currently developing customized large language models (LLMs) for workflow automation with Nvidia. These LLMs will be readily available and integrated into the Now Platform, providing domain-specific LLMs for specific customer requirements.
What’s Next for ServiceNow?
ServiceNow plans to actively explore the use cases of generative AI in enhancing productivity across different business functions and applications such as IT, employee experience, and customer service. The company also aims to integrate all workflows with generative AI and low code, unlocking the technology’s significant potential and creating new revenue streams.
Conclusion
With the launch of Now Assist for Virtual Agent, ServiceNow continues to expand its AI capabilities to deliver direct and contextually accurate responses to user inquiries. By integrating generative AI capabilities into the Now Platform, ServiceNow is streamlining digital workflows and optimizing productivity. With a focus on custom LLMs built with Nvidia, ServiceNow continues to enhance the user experience while unlocking the technology’s potential across different business functions.
FAQs
What is Servicenow?
Servicenow is a software as a service (SaaS) company that provides cloud-based solutions for digital workflows in the enterprise.
What is Now Assist for Virtual Agent?
Now Assist for Virtual Agent is a new generative AI solution that delivers direct and contextually accurate responses to user inquiries.
How does Now Assist work?
Now Assist utilizes generative AI to deliver direct and contextually accurate responses to user inquiries. It provides user assistance with internal code snippets, product images or videos, document links, and summaries of knowledge base articles. By enhancing self-solve rates and accelerating issue resolution, Now Assist boosts productivity.
What’s next for ServiceNow?
ServiceNow plans to actively explore the use cases of generative AI in enhancing productivity across various business functions such as IT, employee experience, and customer service. The company also aims to integrate all workflows with generative AI and low code, unlocking the technology’s potential across industries and creating new revenue streams.
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