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Hyro raises $30M for AI healthcare chatbot platform

Hyro raises $30M for AI healthcare chatbot platform

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Hyro raises $20M to automate healthcare communication with AI

Hyro, an AI platform that facilitates text and voice conversations between healthcare organizations and their clients, recently announced raising $20 million in a Series B round led by Liberty Mutual, Macquarie Capital, and Black Opal. The startup aims to automate routine messages and calls like scheduling, prescription refills, and physician directory searches, which often lead to administrative burnout. Hyro does not replace human staffers but injects automation, handling calls and texts using AI mechanisms like conversational AI. The platform provides engagement and conversion metrics on the backend while answering common questions and handling tasks like booking appointments.

The Need for Hyro in Healthcare

The healthcare industry grapples with a significant staffing shortage, and a recent study showed that 88% of medical practices have had difficulties recruiting front-office staff over the last year. Hyro addresses this problem by providing an AI-powered search feature that scrapes up-to-date information from a customer’s website while eliminating incorrect answers and enabling better problem-solving.

The Role of Hyro in Conversational AI

Unlike its competitors, such as Omilia and RedRoute, Hyro offers superior features like smart routing, which allows it to intelligently decide whether to complete a task automatically and route requests to the right department. Hyro boasts of AI assistants used by tens of millions of patients, creating a feedback loop by exposing knowledge gaps, mimicking a call center agent’s operations.

Hyro’s Success Stories

Weill Cornell Medicine is among the many healthcare institutions that have chosen to work with Hyro. Since they went to market in 2019, their annual recurring revenue has doubled, and they have plans to venture into adjacent industries like real estate and the public sector.

Hyro’s Future Plans

Hyro plans to round out their platform with more customization options, recommend business optimization strategies, and introduce more AI skills. Their long-term vision is to deploy AI virtual assistants that will automate communication in industries adjacent to healthcare.

Conclusion

Hyro’s $20M funding round from industry-leading investors cements its reputation as a formidable player in the healthcare industry. Their AI-powered platform is well-placed to address some of the sector’s most pressing challenges, including staffing shortages and antiquated processes. This funding will facilitate Hyro’s expansion into new areas while improving the user experience for existing clients.

FAQs

What is Hyro?

Hyro is an AI platform that facilitates text and voice conversations between healthcare organizations and their clients, with the aim of automating routine messages and calls that lead to administrative burnout.

What is Hyro’s main selling point?

Hyro’s primary selling point is its conversational AI mechanism, which handles calls and texts automatically while providing engagement and conversion metrics on the backend.

How does Hyro differ from its competitors?

Hyro offers superior features like smart routing, which allows the AI-powered platform to intelligently decide whether to complete a task automatically and route requests to the right department.

What are Hyro’s future plans?

Hyro plans to venture into adjacent industries like real estate and the public sector. Their long-term vision is to deploy AI virtual assistants that will automate communication in industries adjacent to healthcare.

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