[ad_1]
New Study Finds Small Businesses are AI-Curious
A recent report by American Express reveals that approximately 41% of small business owners in the United States are utilizing artificial intelligence in their decision-making process. The study shows that small businesses are AI-curious, but there is a clear generational and size divide when it comes to embracing the technology. The report also highlights the benefits of AI that small business owners frequently cite, primarily being time-saving, data security, and improved customer service.
Benefits of AI in Small Businesses
According to the American Express report, the most common benefits that small business owners cited for using AI tools were:
- Time-Saving (39%)
- Data Security (21%)
- Improved Customer Service (20%)
Primary Uses for AI in Small Businesses
The report also showed that the primary use for AI tools among small businesses was for customer service (19%) and marketing (14%).
Size Divide in AI Adoption
The study revealed a stark divide in AI adoption concerning business size. Only 16% of small business owners with less than ten employees demonstrated an interest in AI adoption, while owners of small businesses with 101-500 employees showed a significant willingness to do so, with 75% of them seeing the benefits of AI tools.
Generational Divide in AI Adoption
The study discovered that younger generations are more likely to prioritize AI in their business decisions. Fifty-six percent of Gen-Z and Millennial small business owners are placing AI as a high priority, regardless of the number of employees, while older generations are less than half as likely to place the same importance on the technology.
Conclusion
It is evident that small businesses are curious about the benefits of AI and are willing to explore its potential uses. However, there is still much work to be done in educating this demographic on the advantages of adopting AI tools. Given the profound impact that AI could have on businesses, it is essential that small business owners embrace technology to stay competitive and relevant.
FAQs
What percentage of small businesses in the US are using AI?
Approximately 41% of small business owners in the United States are utilizing artificial intelligence in their decision-making process.
What are the primary uses of AI in small businesses?
According to the report, the primary use for AI tools among small businesses is for customer service (19%) and marketing (14%).
What are the benefits of AI in small businesses?
The most common benefits that small business owners cited for using AI tools were time-saving (39%), data security (21%), and improved customer service (20%).
Is there a divide in AI adoption concerning business size and generation?
Yes. The study discovered a clear divide in AI adoption concerning business size and generation. Only 16% of small business owners with less than ten employees demonstrated interest in AI adoption, while owners of small businesses with 101-500 employees showed a significantly higher willingness to do so, with 75% of them seeing the benefits of AI tools. Younger generations are also more likely to prioritize AI in their business decisions.
[ad_2]
For more information, please refer this link