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AI platform Slang.ai helps companies deal with cellphone calls extra effectively
Cellphone calls generally is a important time drain for enterprise homeowners, particularly in industries like eating places the place managing incoming calls can distract from different essential duties equivalent to stock administration, employees scheduling, payroll, and gear upkeep. This challenge has turn out to be much more distinguished throughout the pandemic, prompting many eating places to desert their cellphone strains altogether.
Nonetheless, two former Spotify staff, Alex Sambvani and Gabriel Duncan, have developed an AI-powered resolution to deal with this downside. Drawing on their backgrounds as knowledge scientists, they created Slang.ai, a platform that mechanically handles incoming cellphone requires brick-and-mortar companies like eating places and retailers.
Sambvani describes Slang as a digital crew member that gives correct responses and helps drive income. The platform empowers companies to ship distinctive service to callers, streamline operations, and personalize interactions. Slang can act as a digital cellphone concierge, answering questions, taking or modifying reservations, and even integrating with well-liked reservation platforms like OpenTable and Resy. Callers can use Slang to e book or modify reservations or to tell a enterprise in the event that they’re operating late.
Picture Credit: Slang.ai
One of many key options of Slang is its capability to mechanically deal with calls or switch them to employees members based mostly on enterprise preferences. Sambvani claims that Slang’s automated speech recognition can perceive callers of all ages and totally different accents, which is particularly spectacular contemplating the historic challenges of automated speech recognition know-how with numerous dialects.
Sambvani additional explains that understaffed brick-and-mortar companies usually miss calls and lose potential income when callers are despatched to voicemail. Slang supplies companies with precious knowledge about why prospects are calling and may floor trending causes for calls. This permits operators to proactively determine alternatives or points, equivalent to a selected location receiving an irregular quantity of complaints in comparison with others.
Whereas Slang faces competitors from different startups providing AI-powered cellphone interplay options, it units itself aside with a big and numerous buyer base. Sambvani reveals that Slang already has over 200 shoppers, together with well-known institutions like Slutty Vegan, Palm Home Hospitality Group, Studs, Planta, Hammitt, and Nikki Seaside Miami. The corporate’s income has additionally grown considerably, growing by six instances in 2022.
Picture Credit: Slang.ai
Buyers have acknowledged Slang’s potential and have invested $20 million within the firm. This funding consists of an $8 million seed spherical and a $12 million Collection A spherical, with participation from notable traders like Homebrew, Stage 2 Capital, Wing VC, Underscore VC, Lively Capital, and Collide Capital.
With the brand new funding, Slang plans to determine partnerships and integrations within the restaurant, hospitality, retail, and e-commerce industries. The corporate additionally goals to increase its go-to-market crew and improve its workforce from 18 staff to 40 by the tip of the 12 months.
FAQs
What’s Slang.ai?
Slang.ai is an AI-powered platform that mechanically handles incoming cellphone requires brick-and-mortar companies like eating places and retailers.
How does Slang.ai work?
Slang acts as a digital cellphone concierge, answering questions, taking or modifying reservations, and integrating with well-liked reservation platforms like OpenTable and Resy. Callers can use Slang to e book or modify reservations or to tell a enterprise in the event that they’re operating late.
How does Slang.ai assist companies?
Slang.ai helps companies by offering correct responses to callers, streamlining operations, and personalizing interactions. It additionally presents precious knowledge about why prospects are calling, permitting companies to proactively determine alternatives or points.
What units Slang.ai other than different AI-powered cellphone interplay options?
Slang.ai stands out with its giant and numerous buyer base, which incorporates well-known institutions like Slutty Vegan, Palm Home Hospitality Group, Studs, Planta, Hammitt, and Nikki Seaside Miami. The corporate’s income has additionally grown considerably, growing by six instances in 2022.
How a lot funding has Slang.ai acquired?
Slang.ai has acquired a complete of $20 million in funding, together with an $8 million seed spherical and a $12 million Collection A spherical, with participation from traders like Homebrew, Stage 2 Capital, Wing VC, Underscore VC, Lively Capital, and Collide Capital.
Conclusion
Slang.ai presents a strong resolution for companies trying to optimize their cellphone name administration. By leveraging AI know-how, Slang.ai automates the method of answering calls, offering correct responses, and personalizing interactions. The platform’s success is clear from its giant buyer base and spectacular income progress. With additional investments and enlargement plans, Slang.ai is well-positioned to proceed reworking how companies deal with cellphone calls and enhance total effectivity.
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